A Legal Disclaimer

Last Updated: 20 November 2025

This Privacy Policy describes how Milk + Honey (“we”, “us”, “our”) collects, uses, stores, protects, and discloses personal information when

you visit our website or use our social media management services.

We are based in South Africa and primarily operate under the Protection of Personal Information Act, 2013 (POPIA).
Because we work with clients globally, including in the United States and other regions, we also take reasonable steps to align
with international privacy expectations.
 

By using our website or services, you agree to the terms outlinedin this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

1.1 Personal Information You Provide

• Name and surname

• Email address

• Contact number

• Company name and job title

• Social media account credentials or permissions (with your explicit consent)

• Billing details (where applicable)

• Any information voluntarily submitted through forms, emails, or direct communication

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent

• Cookies and similar tracking technologies

1.3 Third-Party Information

We may receive information from:

• Social media platforms (as permitted by your settings)

• Payment service providers

• Analytics tools

How We Use Your Information

We use your personal information to:

• Provide and manage our social media management services

• Communicate with you

• Prepare proposals, contracts, and billing documents

• Improve our website and services

• Comply with legal and regulatory obligations

• Set up and manage ad accounts, social media pages, and related assets

• Maintain administrative records

We will not use your personal information for purposes unrelated to our business without your consent.

Legal Basis for Processing

We process personal information based on:

• Your consent

• Performance of a contract or steps necessary before entering one

• Compliance with legal obligations

• Our legitimate interests, where appropriate

When dealing with clients outside South Africa, we apply equivalent principles to GDPR’s lawful bases, though we are not formally bound
by GDPR unless contractually required.

Cookies + Tracking Technologies

We use cookies to:

• Improve site functionality

• Analyse traffic and engagement

• Store user preferences

You can disable cookies in your browser settings, though it may impact site functionality.

Sharing Your Information

We may share personal information with:

• Social media platforms (e.g., Meta, LinkedIn, TikTok) where required to provide services

• Third-party service providers such as analytics tools, email marketing platforms, or cloud hosts

• Payment processors

• Legal authorities when required

We do not sell personal information under any circumstances.

For international clients and data transfers, reasonable safeguards (such as platform contractual clauses or secure technical measures)
are applied.

Data Storage + Security

We take appropriate, reasonable, technical, and organisational measures to prevent:

• Loss

• Damage

• Unauthorized access

• Unlawful processing

Data may be stored:

• On secure cloud platforms

• Within South Africa or abroad (depending on the services used)

All third-party platforms we use follow recognised security standards.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal and accounting requirements

• Resolve disputes

Information that is no longer needed will be securely deleted or anonymised.

Your Rights

Under POPIA and other applicable laws, you may request:

• Access to your personal information

• Corrections or updates

• Deletion of your information (where legally permissible)

• To withdraw consent

• To object to certain types of processing

Requests can be sent to mhsocialsmm@gmail.com

Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect information from minors.

International Clients

For clients based in the United States, privacy laws vary by state and sector. We follow reasonable, industry-standard practices for safeguarding personal information.
 

For clients in regions with stricter privacy regimes (e.g., EU, UK), we take reasonable steps to offer comparable protections, though our primary compliance obligation is POPIA.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Milk + Honey
Email: mhsocialsmm@gmail.com